Troubleshooting

  • Product Support Policy

    November 7, 2018

    Questions about our support policy? Click here for help!

  • Submitting Diagnostic Logs

    May 8, 2018

    Sometimes, after reporting an issue to the Support team, they may ask for diagnostic logs in order to evaluate your issue more effectively. To send these logs, navigate to the settings menu of your Spire App while connected to your Spire Studio. Once there, press and hold the “Email us” button for 5 seconds, or until an email automatically populates on your phone/tablet.

     

  • Troubleshooting Connection Issues

    April 17, 2018

    If you are having difficulty establishing or maintaining a connection between the Spire App and Spire Studio, click here for help.

  • Troubleshooting Audio Issues

    April 17, 2018

    Having trouble hearing your recording? Click here for help!

  • Troubleshooting Registration Issues

    November 14, 2017

    When you first connect your new Spire Studio to your iPhone, you will be prompted to register and update the device. If you run into any trouble during this process, please try the following troubleshooting tips.

  • Troubleshooting Power Issues

    August 15, 2017

    If the backlit On/Off button on the rear of your Spire Studio does not illuminate when pressed, please try these steps.